Study Visit: E-Governance and E-Services: Best Practices and Lessons from Estonia

Description: A study visit to Estonia for Ukrainian authorities, self-government bodies and experts in the sphere of E-Governance, E-Services, and CNAPs from 4 Ukrainian regions: Vinnytsia, Zaporizhia, Ivano-Frankivsk and Poltava took place on October 20-27, 2019. The aim of the visit was to showcase Estonian best practices in two areas: E-Governance and E-Service with a focus on programs, technology and approaches that use technology to improve local governance and municipal service provision.

Specifically, the study tour enabled participants to:

• Gain greater insight into how E-Governance and E-Service provision reform was and is implemented in Estonia;
• Understand the role of Estonian elected officials and civil servants in supporting and promoting E-Governane and E-Service provsion in Estonian municipalilties;
• Understand the role of City Departments, City Administrative Support Centres and other relevant organizations and how they support E-Governane and E-Service provsion in Estonian municipalilties;
• Examine how municipal services are delivered electronically implemented in a collaborative manner and ow this model of service delivery can be adapted for implementation in their own context;
• Witness municipal e-services are provided to support open democratic governance, and quality service provision in Estonian cities.

Funding: The international technical assistance project “Partnership for Local Economic Development and Democratic Governance” (PLEDDG) implemented by the Federation of Canadian Municipalities with financial support from the Global Affairs Canada (GAC)

Budget: EUR 26 900

Gallery: https://www.flickr.com/photos/eceap